Our policy on refunds and exchanges for ready-to-wear, custom, and rental orders.
Last updated: July 2026
Eligible for exchange within 7 days of delivery if unworn, unwashed, and with original tags attached. Refunds (where applicable) are processed to the original payment method within 7–10 business days of approval.
Since these are made specifically to your measurements, custom orders are final sale and not eligible for return or refund, except in the case of a manufacturing defect or an error on our part in fulfilling the measurements provided.
Rental bookings are non-refundable once confirmed, except in cases where Himlotus is unable to fulfil the booking. Security deposits are refunded after the item is returned and inspected, minus any applicable damage or late fees.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund at no additional cost.
Reach out via our Contact page with your order details, and our team will guide you through the process.