Common questions about sizing, rentals, shipping, and payments at Himlotus.
Yes — the site automatically detects your location and shows prices in your local currency. Domestic orders are processed via Razorpay (UPI, cards, NetBanking, wallets), and international orders via Stripe (cards, PayPal, Google/Apple Pay).
Yes. Every product has a "Customize Size" option where you can pick a standard size or submit your exact measurements (bust, waist, hip, height, shoulder, sleeve) along with any notes — our tailors will adjust accordingly.
Select a rental piece, choose your event date, and we'll confirm availability, deposit amount, and delivery details. Standard rental duration is 3 days, with dry-cleaning included.
Ready-to-wear pieces in original condition can be exchanged within 7 days of delivery. Custom-tailored and rental pieces are final sale/rental once confirmed, since they're made or prepared specifically for you. See our full Refund Policy for details.
Domestic orders typically arrive within 5–7 business days. International delivery timelines vary by destination — see our Shipping & Returns page for details.
Yes — all payments are processed through Razorpay or Stripe, both PCI-DSS compliant payment processors. Himlotus never stores your card details directly.
Still have a question?
Contact Us →